Refund Policy

Refund Policy Last Updated: September 5, 2026 Thank you for choosing The Trade Library. Because our products primarily consist of digital educational content, including ebooks, PDFs, courses, downloadable resources, and other digital materials, purchases are generally non-refundable once access to the digital product has been provided. Please read the following policy carefully before making a purchase. 1. Digital Products Due to the nature of digital products, we generally do not offer refunds for: - Downloaded ebooks or PDFs. - Digital courses after access has been provided. - Educational resources after delivery or access. - Memberships or subscriptions after the applicable access period has begun. - Products that have already been accessed, downloaded, or substantially used. By purchasing a digital product, you acknowledge and agree to this Refund Policy. 2. Duplicate Purchases If you accidentally purchase the same digital product more than once, please contact us as soon as possible. After verifying the transaction, we may provide an appropriate resolution, which may include a refund of the duplicate transaction where reasonably applicable. 3. Technical Problems If you experience a genuine technical problem that prevents you from accessing a purchased product, please contact us. We will make reasonable efforts to resolve the issue, which may include restoring access or providing the purchased material again. A technical issue does not automatically qualify for a refund if the issue can reasonably be resolved. 4. Unauthorized Transactions If you believe that a transaction was made without your authorization, contact us immediately with the relevant transaction details. We may investigate the transaction and take appropriate action. 5. Failed or Cancelled Transactions If a payment fails or is cancelled before successful delivery of the product, no product access will be provided. If your payment was successfully deducted but the transaction did not complete properly, please contact us so that we can verify the transaction and determine the appropriate resolution. 6. Subscription and Membership Products For subscription-based products or services, cancellation of a subscription does not necessarily result in a refund for the current billing period. Unless otherwise stated at the time of purchase, access generally continues until the end of the already-paid billing period. 7. Exceptional Circumstances Although refunds are generally not available for digital products after access has been provided, The Trade Library may consider exceptional circumstances on a case-by-case basis. Any refund or exception granted in one situation does not create an obligation to provide the same exception in future cases. 8. How to Request Assistance If you experience an issue with your purchase, contact us through our Contact Us page and provide: - Your name - Email address used for the purchase - Order or transaction details - Product purchased - Description of the issue We will review the request and respond within a reasonable period. 9. Policy Changes We reserve the right to modify this Refund Policy when necessary. Changes will be published on this page with an updated "Last Updated" date. The Trade Library Trading Education & Learning Platform